No questions
asked exchange*

7 Days Replacement

7 Days Replacement

7 Days Replacement

7 Days Replacement

📦

Orders & Delivery

• Free shipping across Pakistan
• 5–6 business days in major cities, 7–8 in others
• Trackable with Z‑xxxxx ID

Click here to track order

✍️

Change & Cancellation

• Modify/cancel within 4 hours or before dispatch
• Cancellations processed within 2 days
• Refunds take 7–10 business days

Click here to change/cancel

🛠️

Warranty, Repair & Replacement

• Report wrong/damaged items within 24 h
• Report software faults within 7 d
• Physical damage after 24 h → Repair only
• Fault repairs: 15–20 days (parts + labor under 1‑year warranty)

Click here to generate ticket

🔄

Complaint Process

• Register via 'Register Complaint' form + video
• Quality & authenticity checked on return
• Wrong/damaged replacements after verification

Click here for return/complaint

📱

App & Tech Support

• Use correct app (Zero Lifestyle, Da Fit, Wear Pro, FitCloud Pro)
• Ensure Bluetooth 4.4/IOS 7+, app runs in background
• Troubleshooting: connectivity, notifications, GPS, sensors

📋

Usage Guidelines

• Use recommended charger—no fast charging or water exposure
• Bluetooth range max ~10 m
• Battery life: 7–10 days (2–3 days with calling)
• Health metrics are for lifestyle only, not medical

☎️

Contact & Additional Info

• 📞 +92 21‑37189376 or WhatsApp (via site widget)
• 1-year warranty—only parts charged outside warranty
• PDFs for Terms, Privacy, Warranty, Corporate policies
• Follow updates/offers on FB, IG, TikTok & YouTube

Get Connected

🚨

Important Notice

• Only accept parcels with ZERO-branded packaging (flyer & box).
• Do not accept if the parcel is damaged, opened, or mishandled.
• Product should not any scratched or damage.
• All Accessories should be present with in the box.
• Box should not be damaged.
• The QA department will determine the refund or replacement after the inspection.

Need more assistance?

Visit our comprehensive policies